0 pcs
Homepage  >  Payment and delivery, Returns

Payment and delivery 

We usually dispatch the goods in 24 hours upon receiving the order. In the case of bank transfer payment we dispatch the goods in 24 hours after receiving the payment. The maximum limit for expedition is 3 days. If, for any reason, we are unable to keep this limit we inform the customers by email or telephone immediately.    

Ways of delivery:

Czech Post:

Registered letter to Post office (A4 envelope): suitable for smaller goods such as jewellery, scarf or keyrings. The goods cannot be sent as cash on delivery this way. 

Delivery fee with advance payment: 49 Kč

Parcel Delivery to Hand: the order is delivered to the given address in one day after the submission. You will be informed about dispatching the order in electronic form and the post will be communicating about the expected delivery through text messages with you on a telephone number given in your Order. If you won’t be reached by the post you will get another delivery term. The parcel will be kept at the post office up to 15 days.

Delivery fee with advance payment: 110Kč (Cash on delivery: +40Kč)

Parcel to Post office: Cash on delivery: 130 Kč

Private Carrier Company (GLS): the order will be delivered in one day after the submission. You will be informed about dispatching the order in electronic form and the carrier company will be communicating about the expected delivery through text messages with you on a telephone number given in your order. In the case you select the delivery address to your workplace, please, do not forget to write the name and address of the company you work for.

Delivery fee with advance payment: 110Kč (Cash on delivery: +40Kč)

Personal Pickup in Prague: Your order may be picked up in our shop at Korunní 91 (Řipská), Praha 3, 130 00, every working day between 10 a.m. and 8 p.m. and on Saturdays between 11 a.m. and 3 p.m. The delivery will be ready here for you up to five days upon receiving the Confirmation Email the order has been dispatched. 

We send parcels also to Slovakia. This order can be made at www.nila-shop.sk. The order is dispatched through a private carrier company (GLS).

Delivery fee with advance payment: 7 EUR (Cash on delivery: + 2 EUR)

2. Ways of payment:

Cash on delivery. The delivery fee is increased for payment upon delivery fee.

Bank transfer: you pay on the bank account stated in your Payment Request email, which you will receive electronically upon making the order. Please, do not forget to state your variable symbol, which is your Order No. The order will be dispatched after receiving the payment.

Cash: upon picking up the goods in our shop. 


 

Returning the goods

Our customers have the right to withdraw from the contract within 14 days of receiving the goods without stating any reason and without penalty. If you decide to withdraw from the purchase contract in 14 days, please, make sure that the goods are:

Returned Goods:

  • Complete
  • Sent or personally delivered the 14th day upon receiving the goods at the latest
  • Must not be sent as cash on delivery. Such a delivery cannot be accepted by our company!
  • Must not be worn or used
  • Must not be damaged in any way 

If all those conditions of returning the goods in 14 days are met, we will return the original purchasing price upon receiving the goods (personally or by a carrier). In the case of returning the goods via carrier, we do not reimburse the costs for this type of transportation.

Return Process:

Please, inform us about your aim of returning the goods at [javascript protected email]. We will be very grateful to you for stating the actual reason, because this way we will be able to improve our goods and services in the future.

Returning the purchasing price is set at 30 days by the Czech legislature, we, however, if the returning conditions are met, return the money by bank transfer immediately upon receiving the goods on a bank account number stated in your email or enclosed in your parcel.

The goods must be sent at: 

Obchod Nila, Korunni 91, Praha 3, 130 00. 

 

 


 

The advantages of registration:

If you register in our eshop and allow receiving the newsletter, or you merely register for newsletter subscription, you can enjoy exclusive Sale Coupons, News, Invitations for private shopping events and Competitions. We send the newsletter once in two or three weeks to our customers, so you do not have to worry that your email will be bombarded by unrequested messages.